Kaleen Arnold played an instrumental role during a profoundly difficult time for our family, helping us navigate the losses of my grandparents just months apart. Her dedication was truly above and beyond, even pausing her own journey home from training to provide support and comfort to my father. His struggle with the loss of his parents was deeply challenging, and Kaleen’s compassionate approach made a significant difference. Witnessing my father, a man of few outward emotions, embrace Kaleen with genuine gratitude was a moment of profound realization of her impact. Kaleen’s professionalism and warmth turned our experience into a memorable one, marked not only by grief but also by the support we received. Her ability to coordinate all aspects of the services flawlessly and her emotional support were invaluable. We are deeply grateful for her presence and assistance during such a pivotal time.