Family Satisfaction Survey


Tracy McFee – General Manager

To those we have served:

We are honoured to have been entrusted with your loved one's funeral arrangements, and we hope we have supported you well during this difficult time. Please remember that we will continue to be available in the days and weeks ahead and we are always just a phone call away.

Your impression of the quality and value of our services is very important to us. We respectfully ask for your assistance in evaluating the services we provided,   as this will enable us to provide the best possible care to others who turn to us in their time of need.

On behalf of the many families we have yet to serve, we offer our sincere gratitude.

Respectfully,

General Manager of Oliver’s Funeral Home

 

Name of Deceased:
Funeral Director:
Your Name:

 

Initial Contact with Oliver’s Funeral Home

The initial telephone call was handled professionally, politely and in a timely manner.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

The telephone call with a Funeral Director prepared my family and I for the arrangement conference.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

Greeting upon arrival into the facility was prompt and the staff was courteous.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Funeral Arrangement Meeting

The Funeral Director created an environment that was welcoming and comfortable.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

The Funeral Director was informative, understanding and helpful.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

We were satisfied with the selection of products and services to choose from.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

The Funeral Director addressed all of the issues that had to be considered.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Visitation, Prayer Service, Funeral Service & Reception

The staff was prompt, reliable, and friendly.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The staff was knowledgeable, fully answered our questions and addressed our concerns.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The staff made themselves readily available and explained their directions in a clear manner.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The appearance of our loved one met our expectations.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The memorial cards were accurate and well designed.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The floral arrangements from Oliver's were well arranged and of good quality.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The visitation/prayers were carried out as requested during the arrangement conference.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The funeral service was carried out as requested during the arrangement conference.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable

The catering at the reception was well presented, ample, tasteful and enjoyable.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
 
Our Facilities and Vehicles
The Tea Room was clean, comfortable and well maintained.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
The Tea Room was clean, comfortable and well maintained.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
 
The vehicles were clean, comfortable and well maintained.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
The available parking at our office was suitable:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable


Addressing Issues and Choosing Oliver's Funeral Home Crematorium & Tea Room

Why did you choose Oliver's Funeral Home and Crematorium?
(Please select all that apply)

Service pre-arranged Reputation
Religious affiliation Recommended by clergy
Recommended by family Previously served family
Facilities Prices
Location OTHER
All things considered, the cost of services and products you received at the Funeral Home was:
Lower than expected
About as expected
Higher than expected
Which of the following best describes you?
(Please select all that apply)
I have made pre-planned funeral or cremation arrangements for myself or a member of my family.
I have considered funeral pre-planning, but have not yet made arrangements.
I have considered cremation pre-planning, but have not yet made arrangements.
I have purchased cemetery property for myself or a member of my family.
I have considered purchasing cemetery property, but have not yet purchased.
I have not considered funeral, cemetery or cremation pre-planning.
Did someone explain our Aftercare Service Program?
Yes No Do not recall
Do you authorize Oliver's Funeral Home to use your comments and credit your name on the thank-you section of our site?
Yes No
Based on your experiences, would you recommend our Funeral Home to others?
Yes

No

If the answer is "No," please explain why in Additional Comments.
Additional Comments
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